Legal - Limitless

Refund & Cancellation Policy

Effective Date: June 23, 2026
Last Updated: June 23, 2026

1. Overview

This Refund & Cancellation Policy explains how free trials, subscriptions, cancellations, and refunds work for Donum AI.

Donum AI is operated by:

Yaroslav Vlokh
Königstraße 13
48683 Ahaus
Germany

Email: support@getdonum.com
Website: https://getdonum.com

This Policy should be read together with our Terms of Service and Privacy Policy.

By starting a free trial, purchasing a subscription, or using paid features, you agree to this Refund & Cancellation Policy.

2. Digital Subscription Service

Donum AI is a digital subscription service.

We do not sell or ship physical goods.

The Service may include:

AI fitness coaching features;
workout logging;
workout history;
progress tracking;
training summaries;
profile-based personalization;
subscription-based access to premium features.

Because Donum AI is a digital service, there are no shipping, delivery, or physical return rights.

3. Early Access Pricing

The planned Early Access subscription price is:

$19/month

This price may be promotional, limited, or subject to change in the future.

Current pricing will always be shown on the website or checkout page before you start a trial or subscription.

4. 7-Day Free Trial

Donum AI may offer a 7-day free trial with a payment method required.

If you start a free trial:

you must provide a valid payment method;
you will not be charged during the trial period;
the trial lasts for 7 days unless otherwise stated at checkout;
your paid subscription will automatically begin when the trial ends unless you cancel before the trial ends;
after the trial, your payment method will be charged for the monthly subscription.

You are responsible for canceling before the end of the trial if you do not want to become a paid subscriber.

5. Automatic Renewal

Donum AI subscriptions renew automatically.

Unless you cancel before the next billing date, your subscription will renew and your payment method will be charged for the next billing period.

By starting a subscription, you authorize Donum AI and its payment provider to charge your payment method on a recurring basis for:

subscription fees;
applicable taxes;
other charges shown at checkout.

6. Payment Processing

Payments are processed by Stripe or another payment provider.

Donum AI does not directly collect or store your full payment card number.

Your payment information is handled by Stripe according to Stripe’s own terms, privacy policy, and security practices.

7. How to Cancel

You may cancel your subscription at any time.

Cancellation may be available through:

your Donum AI account;
the Stripe Customer Portal;
another cancellation method provided by Donum AI;
contacting us at support@getdonum.com if you cannot access your account.

If you contact support to cancel, please include the email address connected to your Donum AI account so we can identify your subscription.

8. When Cancellation Takes Effect

If you cancel your subscription:

cancellation takes effect at the end of the current billing period;
you keep access to paid features until the end of the billing period already paid for;
you will not be charged for the next billing period after cancellation takes effect;
your account may remain active with limited or unpaid access, depending on the features available at that time.

Canceling your subscription does not automatically delete your Donum AI account or workout data.

You can request account deletion separately through Settings or by contacting support.

9. No Partial Refunds

Payments are non-refundable except where required by law.

We do not provide refunds, credits, or prorated refunds for:

partial subscription periods;
unused time;
unused features;
forgetting to cancel before renewal;
canceling after a renewal charge;
dissatisfaction after the billing period has started;
lack of use of the Service;
accidental continued subscription use;
failure to log in or use the Service.

When you cancel, you continue to have access until the end of the billing period you already paid for.

10. Trial Cancellation and Charges

If you do not want to be charged after the free trial, you must cancel before the trial ends.

If you do not cancel before the end of the free trial:

your subscription will automatically convert to a paid monthly subscription;
your payment method will be charged;
the charge is non-refundable except where required by law.

11. Billing Errors

If you believe you were charged in error, contact us at:

support@getdonum.com

Please include:

the email address connected to your Donum AI account;
the date of the charge;
the amount charged;
a short explanation of the issue.

We may review billing errors on a case-by-case basis.

If we determine that a charge was made in error, we may issue a refund or correction.

12. Failed Payments

If your payment fails, your access to paid features may be limited, paused, or canceled.

Stripe or Donum AI may retry the payment or ask you to update your payment method.

If payment is not successfully completed, your subscription may be canceled or downgraded.

13. Price Changes

We may change subscription pricing in the future.

If a price change affects your current subscription, we will provide notice where required.

Price changes may apply to future billing periods after notice has been provided.

If you do not agree to a price change, you may cancel your subscription before the new price applies.

14. Account Deletion and Subscriptions

Deleting your Donum AI app data or requesting account deletion does not always automatically cancel a paid subscription unless the cancellation process is completed through Stripe or another subscription management method.

Before requesting account deletion, you should cancel any active paid subscription.

If you need help, contact:

support@getdonum.com